Refund Policy

Refund Eligibility

Due to the nature of digital communication services, all payments made are generally non-refundable once SMS credits have been issued or services have been utilized.

However, refunds may be considered under the following circumstances:

• Duplicate or accidental payments
• Failed transactions where no SMS credits were received
• Verified system errors affecting service delivery

Refund Requests

All refund requests must be submitted within 7 days from the date of payment.

To request a refund, users must contact us with relevant transaction details for review.

Approved refunds will be processed through the original payment method within a reasonable timeframe.

Review and Approval

PIENET Technology Company Limited reserves the right to review and approve or decline refund requests based on the validity of the claim.